Benefits Administration Client Coordinator

EPIC is currently seeking a Benefits Administration Client Coordinator to join our team. The Client Coordinator will mainly be responsible for helping us meet and exceed client expectations by supporting clients on our benefits administration platforms.

• Support clients ongoing with renewals and other system updates.
• Respond to all client inquiries, issues, questions, and requests in a timely manner.
• Experience working with Employee Navigator and completing site configurations is a key function of this role.
• Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients.
• Manage timelines with other implementation staff and clients.
• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
• Implement client sites, including gathering requirements, importing data and system configuration. 
• Monitor and maintain daily file transmission schedule.
• Maintain EDI files that are in production by making required changes and troubleshooting errors.
• Implement and test new EDI connections.
• Manage vendor interface process to ensure timely file feeds and discrepancy review.
• Testing planning and testing new and existing system functionality to ensure accuracy of client system configuration.
• Researching and resolving client inquiries regarding system and process issues
• Training clients on new site and processes for implementation live date.

Required Experience:

• A bachelor’s degree from a four-Year College or university; or equivalent combination of education and experience.
• 2+ Years of direct client and/or analyst experience
• Must have current or previous experience with benefits / implementation processes. 
• Employee Navigator experience required.
• Bswift experience a plus.
• Basic understanding and working knowledge of EDI formats and functions.
• Creative problem-solving required to meet client’s individual needs.
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Strong analytical skill set and ability to effectively use data for strategy.
• Ability to operate and make timely decisions in a fast-paced atmosphere.
• Must be able to quickly sort through complex subject material.

WHY JOIN US? 

• 15th Largest Broker in US
• Voted " Best Place to Work" in the Insurance Industry
• Awesome Benefits:  401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

The national average salary for this role is $60,000 - $65,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications, and education, while also considering internal equity and market data.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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