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Healthfirst

Contact Center Operations Clerk

Remote

Description and Requirements

The CCO Clerk will provide general clerical support to all Member Services staff for the day-to-day operations of the department. The CCO Clerk will ensure that all forms are processed and forwarded on a timely basis to the appropriate departments. The individual at this level is expected to embody Healthfirst Culture Drivers and fulfill his/her role in helping the organization meet its strategic goals.

This position is 100% Remote - Work schedule: M-F, 9:30am-6pm with flexibility to work O.T. and occasional weekend rotation IF needed.

  • Date, Stamp, sort and distribute departmental mail on a timely basis
  • Scan & document all incoming correspondence into the internal data management system (On Contact)
  • Retrieve all faxed correspondence through RightFax and forward to the designated person(s)
  • Mail applications and other documents (i.e. MCRA legal documents, gift certificates and Credible Coverage Letters) as requested by Member Services. Create labels for Track & report inventory of departmental materials and supplies
  • Log all day to day activities on Tracking Spreadsheets.
  • Additional duties as assigned such as, but not limited to: data entry, sorting and answering emails, and operating office machinery as assigned by Management

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Minimum Qualifications:

  • High School Diploma OR GED from an accredited institution
  • Experience working with email
  • Previous faxing, scanning and data entry experience
  • Experience filling out forms created using Microsoft Word


  • Preferred Qualifications:
  • Some college from an accredited institution OR 2 years of Apprentice or Technical training
  • Experience with Corporate email
  • Experience entering data using Microsoft Excel

Hiring Range:

  • Greater New York City Area (NY, NJ, CT residents): $34,403 - $43,680
  • All Other Locations (within approved locations): $32,802 - $41,600

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job ID: healthfirst-R018368
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Mental Health Benefits
    • Pet Insurance
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Internship Program
    • Tuition Reimbursement
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

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