Job Description
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges!
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.
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This position will be remote and can be located in any of the 18 countries where we operate in Europe but will require proficiency in English and German languages. You will work in a diverse, multi-cultural environment.
DISCOVER IMPACTFUL WORK!
The Digital Account Management department is responsible for the growth of the high number of low-revenue customers in Germany, Austria and Switzerland. This person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe.
WHAT WILL BE YOUR DAY JOB?
- Help develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
- Manage daily customer interactions, including responding to quotation requests and handling any issues.
- Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
- Understand customer needs, assess potential sales growth and identify the level of account manager support required.
- Tailor messaging based on industry-specific challenges, business objectives or initiatives.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
- Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
- Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
- Welcome & profile new customers to the business and support their eCommerce experience right from the beginning.
- Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
- Support the eBusiness team to identify, prioritise and solve customer experience issues on our webpage.
- Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.
EDUCATION
- Studying towards a Bachelor's degree. Sciences or Business focus preferred.
KNOWLEDGE, SKILLS, ABILITIES
- Problem solving
- Able to demonstrate persistence and overcoming barriers to find success
- Self-directed and goal-oriented
- Excellent communication skills and able to establish trust
- Comfortable approaching new contacts and resilient.
- Digital mindset - able to use technology to maximise impact. Knowledge of how to use social media and AI tools to grow Sales reach is beneficial.
- Self-awareness and adaptability
- Fluent in English and German
- Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
- Availability for some occasional travel
At our company, we are committed to fostering an inclusive and diverse workplace culture. We believe that diversity of backgrounds, perspectives, and ideas is key to driving innovation and excellence. We welcome applicants from all walks of life, regardless of their race, ethnicity, gender, sexual orientation, religion, age, or disability. We strive to create a place where everyone feels valued, respected, and empowered to reach their full potential. Our goal is to build a team that reflects the diversity of the communities we serve and the customers we support. Join us on our mission to push the boundaries of technology and explore the limitless possibilities together. Together, we can create a brighter and more inclusive future. Apply now and be part of our dynamic and diverse team!