Job Description Summary
As the Aero Customer Service Portfolio Leader for LM Products within GE Gas Power, part of GE Vernova, you'll be the single point of contact for Aero customer operations. Your responsibilities include managing communication between internal and external stakeholders in the Greater California Area, overseeing the Aero GP customer portfolio, and contributing to the overall P&L business strategy.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
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Job Description
Roles and Responsibilities
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services for the region as listed.
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
- Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
- Has ability to assess quality of information given and ask pertinent questions to stakeholders.
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
- Uses multiple internal and some external sources outside of own function to help arrive at a decision.
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
- Communicates difficult concepts and may influence others' options and guide others to consider a different point of view.
Required Qualifications
- Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 7-10 years of experience ( Aero ) in power generation industry OR associate degree with 2 years of experience in Aero with the power generation industry)
- Minimum of 5 -7 years of knowledge and experience within the power plant field services or Power contract performance management.
Eligibility Requirements:
- Willingness and ability to travel less than 30% of the time - this role is servicing the California Area.
- Qualified candidate residing in bordering/adjacent states no more than 1-2 states outside of California will be considered.
Desired Characteristics:
- Experience planning and executing outages in ITR organization.
- Strong quality background with Black Belt certification
- Strong leadership, P&L financial, and commercial skills
- Team leader in a dynamic, energetic and proactive environment
- Experience working with customer leadership teams.
- Demonstrated communication & organizational skills.
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems.
The salary range for this position is $132,900.00 - 177,200.00 USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for 15% variable incentive compensation plan. Available benefits including Health are offered.
This position will stay open on the career website until at least 06/27/2024.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position