We are seeking a motivated Senior HPC Technical Account Manager, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products and will provide a premium customer experience to some of our largest customers by being a main point of contact for our customers, assisting them with technical inquiries, debugging and resolving their issues.
As a member of our NVIDIA Enterprise Experience Support Team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.
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What you will be doing:
- Resolving sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions
- Responding to customer product support inquiries via telephone, email, or conference calls
- Triaging and resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
- Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
- Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements.
- Site visits and conference calls with customers
What we need to see:
- Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering
- 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
- Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
- Linux OS including System Administration and Networking on a LFCS/RHCSA level.
- Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.
- Containerized solutions experience on a level of DCA and/or CKA
- Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
- Excellent verbal and written English skills
- Strong organizational skills and able to prioritize/multi-task easily with limited supervision
Ways to stand out from the crowd:
- InfiniBand, RDMA and GPU Technology
- Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
- Additional Operating Systems such as Microsoft Windows, VMware, Unix
- Shell scripting (Bash/Python)
- Ethernet and Storage technologies
The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.