Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Your New Role:
The Senior Technical Analyst will assist the team as well as key stakeholders across various tasks related to multiple applications and business processes including improving business processes and aligning key metrics.
Your Role Accountabilities:
Technical Analysis and Customer Support 75%
- Ensure Concur system is operational and is always accessible to users
- Expense Administration functions in Concur, including audit rules, managing policies, expense types, group configurations, etc.
- Troubleshoot and resolve software and connectivity issues in a timely manner
- Respond to employee inquiries related to expense process, policies and issues using Service-Now
- Engage technical and business groups to resolve more complex issues
- Manage orphaned credit cards and transactions in Concur and assigns them to the appropriate employee
- Monitor daily jobs and resolve any issues/exceptions including account extracts and employee file imports
- Assist with any technical and functional training of users and administrators
- Develop new Concur Intelligence reports, run, setup and modify reports as needed by various business areas
- Ensure best practices and processes are being maintained and implemented
- Work with business stakeholders to identify opportunities for process improvements and product enhancement
OPERATIONS/PROJECT MANAGEMENT/ ANALYTICS 25%
- Assist project team, key stakeholders, and management to prioritize business requirements and develop and maintain detailed project plans using standard tools
- Assist in establishing and coordinating the project plan for migration of the project into production
- Develop comprehensive performance analysis of business processes and review ways of improvement
- Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned
- Help provide training and training materials for new processes
Qualifications & Experiences:
- 3-5 years of experience in Concur Expense and/or Request configuration, SAP ICS and relevant support experience is a plus
- Two or more years in helpdesk or general customer/client and end user support experience
- 3-5 years of software troubleshooting experience
- Two or more years of experience using reporting tools including Cognos is preferred
- Working knowledge of ERP systems including SAP S4 is preferred
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication
- High attention to detail
- Ability to work, lead and collaborate with technical and business stakeholders
- Ability to handle multiple assignments concurrently and work independently
- Experience using Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets
- Speak Polish and English fluently
Not Required but preferred experience:
- Experience working in a national or global company
- Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
- Comfortable in working in highly iterative and somewhat unstructured environment
Please be informed that we will consider applications only in English version.
We offer
- Contract of employment
- Hybrid work model (3 days from the office, 2 days from home)
- Free access to player.pl and HBO Max
- Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
- Work-life balance initiatives: wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives
- Training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts
- CSR activities: volunteering, eco & social initiatives
- Casual dress code
- Parking available for booking
#LI-Hybrid
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.