Sr Manager Information Technology
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.
About the role and what you'll be doing:
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The Manager of IT will be responsible for leading the implementation, operations, and day-to-day stability of client infrastructure, servers, appliances and all other related technologies - virtual or physical, and cloud. The Manager will oversee team(s) of Operations Engineers, and collaborate with other support teams in Platform Engineering, Product Engineering, Information Security to deliver service to Ensono clients. The Manager of IT will be responsible for cross-functional collaboration and communication to effectively identify areas where automation can create efficiencies, process improvement, cost savings, resource optimization. This role also requires high level of curiosity and creativity to work around complex technical & business challenges.
Job Responsibilities:
- Drive operational excellence through process improvement and automation.
- Matrix manage global resources and be a key influencer.
- Implement and report metrics demonstrating the value add to the business and end user community.
- Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.
- Provide both technical and 'soft skill' mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.
- Ensure company ITSM process are being followed.
- Responsible for infrastructure project deliverables.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to staff.
- Create and draft reports for presentations, weekly/monthly status, outage reports, and continued development of staff.
Required Qualifications:
- Experience working within an IT Operations Environment
- Minimum of 10 years of related experience with a Bachelor's degree or Master's degree
- 3 - 5 years of management experience in related field
- Strong background in developing and programming
- Experience in Linux/Unix/Windows/VMWare/Cloud/Network Administration
- Ability to use a wide variety of open source technologies and scripting languages
- Hands-on experience with LINUX and UNIX operating systems
- Good problem-solving skills
- Self-motivated and have attention to detail
- Ability to effectively coordinate and lead internal resources to accomplish key milestones
- Must have basic skills in project management; project planning, task identification, scheduling, budgeting, and resource planning
- Excellent communication and presentation skills with ability to deliver informative and well-organized presentations
- Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization
- Experience working in a fast-paced environment with ability to learn quickly
Preferred Qualifications:
- Experience with automation/configuration management using either Puppet, Chef, Salt, or Ansible
- Knowledge of ITIL and process models
- RHEL Certifications
Why Ensono?
Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.
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