Sr. Security Advisor, Falcon Complete (Remote, AUS)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

• Responsible for assigned key accounts.
• Assess customer's Falcon Complete environment and ensure alignment with Falcon Complete standards.
• Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security.
• Creates and recommends remediation for components of CrowdStrike products that may lead to improved security posture.
• Coordinates technical resources as needed to ensure timely resolution to technical issues.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Documents, updates, and resolves all customer related issues in accordance with established procedures and SLAs.
• Develops and provides customers with service reports and stats as requested.
• Partners with internal teams to ensure customer satisfaction.
• Provides guidance and partners with other team members to ensure customer satisfaction.
• Establishes a 'go-to-green' plan for customers drifting from a successful and secure experience.
• Creates and delivers content to a customer or group of customers.
• Serves in committees or focus groups designed to improve processes and procedures.
• Trains and coaches new members of Falcon Complete team.

• 5+ years in Cybersecurity focused role.
• 3+ years of experience as a security advisor or consultant.
• Experience working with large, complex, and high skilled clients.
• Excellent customer-facing communication skills including verbal and written.
• Experience delivering presentations to large audiences (i.e. webinars).
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience and demonstrated knowledge of threat detection and incident response.
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck.
• Bachelor's degree in Technology and/or Cybersecurity or equivalent experience.

• Experience as a leader in Incident Management and CSIRT operation.
• Experience with customer Change Management.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe