About the Role
At Uber, we ignite opportunity by setting the world in motion. We identify long-standing problems for real people--for drivers, riders, delivery partners, and, likely, yourself--and we work to help solve them via technology and innovation. If you are curious, inclusive, passionate, and collaborative, join us in working to move the world forward.
We are looking a User Experience Researcher (UXR) to join the Safety Research Team.
The Safety team's goal is to make Uber the safest and most trusted transportation choice, and to support our users with empathy and care when things go wrong.
As a UX Researcher at Uber, your mission is to answer Design and Product team questions and influence product decisions through insights about people, technology, and the way they interact. You'll work independently at the heart of what makes Uber products successful, conducting research, scaling insights globally, and partnering closely with cross-functional partners that focus on driving safety for Uber users. The work you do will have an impact across a variety of business and technology decisions and help keep our users safe! The UX Researcher is an integral role in clearly defining user problems, project vision, and strategy to create useful, functional, and sophisticated user experiences that become a part of daily life for people around the globe.
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What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Design and conduct foundational and evaluative qualitative studies, including field observations and interviews, remote and in-person usability studies and other methods as needed for existing and future products.
- Develop and execute quantitative studies to investigate safety considerations and capture insights at scale
- Define and execute quantitative and/or qualitative research studies in collaboration with Product Designers, Content Designers, User Experience Researchers, Product Managers, and other stakeholders
- Synthesize and communicate research findings to drive understanding, user empathy, and business decisions across the organization.
- Socialize research findings that are understandable, compelling, and actionable
- Deliver high-quality insights in a fast-paced work environment.
- Build insight across the organization and other regions to improve the products we build for our users and employees in cities all around the world. Partner with other UXRs to strengthen their own insights.
- Increase safety, prevent harm, and impact millions of people every day around the world!
---- Basic Qualifications ----
- Fluent in written and spoken English
- BA/BS degree in Human-Computer Interaction, Human Factors, Psychology, Computer Science, Anthropology, Communications, Information Science, Sociology, or equivalent practical experience
- 2 + years of professional experience conducting user research
- An understanding of research methods strengths and weaknesses and experience planning and conducting research projects
- Ability to conduct qualitative, quantitative, and mixed methods research
- Ability to concisely and persuasively communicate research findings
---- Preferred Qualifications ----
- MS or Ph.D. degree in HCI, Psychology, Human Factors, Computer Science, or a related field
- Background in human factors or associated subject
- Previous experience working on an area related to issues of safety; such as road safety, distraction, physical and/or emotional safety etc.
- Previous experience conducting international research and working on products with global impact
- Experience with mixed methods - both qualitative and quantitative
- Understanding of technical tools for the analysis of data, including statistical analysis and significance testing of quantitative data
- Experience collaborating with geographically distributed teammates
- Knack for creating fun and building connections with teammates; ability to nurture positive relationships even through difficult projects and subject matter
- Ability to travel within the United States and abroad
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.