Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
This position can work remotely in the continental U.S. with occasional business travel.
For those interested in working in an office, we offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL. Relocation assistance is not available for this position.
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This role will be part of the P&C Auto line of business with a focus on the existing Auto product.
Accountable for developing new products, overseeing, and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
What you’ll do:
Responsible for development of digital first products supporting the needs and risks of USAA Members
Leads development and launch of new innovative product offerings as well as auxiliary/improved features/services for existing products.
Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining detailed level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
Responsible for post-launch monitoring, maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develops and communicates the new product value proposition for individual products.
Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is accurately positioned to members.
Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are crafted and implemented in compliance with all applicable laws and regulations.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Extensive experience in developing, deploying, and supporting product and/or coordinated suite of products.
Experience working through agile product development process, managing multiple products simultaneously.
Knowledge and application of Product Development Life Cycle (PDLC).
Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.
Navigates through ambiguous contexts with confidence. Ability to break large sophisticated initiatives into smaller manageable features and capabilities and deliver them early and often.
What sets you apart:
Experience within the Property & Casualty Insurance industry as a product manager or developer.
Experience implementing P&C Insurance solutions at a national and state level.
Highly effective communication and influencing skills to drive results.
Solid understanding of Snowflake, SAS, SQL, Tableau and advanced in Excel.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.